Frequently Asked Questions

Everything you need to know about your Aerosoles experience.

How do I know which size to order?

We recommend referring to our comprehensive Size Guide located on each product page. Most of our styles fit true to size, but we provide specific notes if a particular design runs narrow or wide.

What is your return policy?

We offer a 30-day return window for unworn merchandise in its original packaging. Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.

When will my order ship?

Standard orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through Klarna or Afterpay.

Are Aerosoles shoes designed for all-day comfort?

Yes, our shoes feature proprietary Diamond Flex soles and cushioned insoles designed to distribute body weight evenly and provide maximum comfort from day to night.